To protect your bag when it´s not being used, we recommend you to keep the bag in the dust bag provided. Leather bags/leather details should be sprayed with a Leather protector prior to its first use, and regularly thereafter. The bag cannot be washed due to its leather details. The fabric of the bag are not impregnated, so use a Textile/fabric impregnation prior to its first use, and regularly thereafter.
Please take your time and read through and understand our terms & Conditions. By completing a purchase of a Littlephant product you agree to our terms and conditions. You should be aware that this agreement may change from time to time. A new version will then be updated on the Littlephant site and take effect on all activities, including any order that is placed after the new version is posted.
If you have any questions about this agreement please e-mail us at email@example.com. Please note that we reserve the right to withdraw the Littlephant site from time to time.
You have 14 days from receipt of your order to return any items to us. Once we have received the returned items, we will refund the cost of the items to the original purchaser’s credit card. We will not refund any customs duties and taxes on order shipped outside of the EU.
Please note that fabric by the meter cannot be returned or exchanged. And we will only refund items that are sent back to us in their original condition, with the correct labels and boxes.
Also note that you can only return Littlephant products that has been purchased and paid for through our webshop www.webshop.littlephant.com. If you like to return a product bought from elsewhere you need to contact that retail store/webshop directly.
You as customer are responsible for any postal charge of your return so you can select a postal service of your choice. As soon as we have received and registered your returned item/s in their original condition, we will then process your refund and release the money back into your account. However it might take up to 7 bank days before you can see or use the money. Please note that during busy seasons (such as after Christmas) this might take longer. Up to 30 days is accepted by the Swedish law.
RECLAMATION/ FAULTY ITEM
In case of receiving an inaccurate delivered product or damaged items please contact our customer service as soon as possible within the 14 days and they will help you to arrange a free return for you.
Replacement or refund of a defective product will be sent free of charge.Before you send your items back to us you must send us an e-mail to firstname.lastname@example.org and we will give you further instructions.
We accept credit/debit card payments from: VISA, Mastercard and PayPal.
When you pay with your credit card the payment will be managed by our payment partner Payex for a fast and safe payment. Quirky & Qualified AB never saves any information regarding your credit card. All Information is sent through Payex secure online payment gateway.
Payex payment solutions are PCI-certified by Visa and Matercard. For security reasons, sensitive payment information such as card no is not stored by the merchant. Instead, all information is encrypted on Payex’s payment pages which are secured with SSL certificates.
You can choose to pay either with your PayPal account or with a credit card that is connected to your PayPal account. For more information please go to www.paypal.com.
WHEN WILL YOUR ORDER BE CHARGED
Once your order has been placed online and you go through the checkout counter, we will charge for your order and you will get a confirmation receipt. When the payment has been taken, your goods will be dispatched via selected delivery service.
If your country is part of the European Union (EU), price includes Swedish VAT at 25 %. We use delivery term DDP (Delivery Duty Paid) to all countries within the European Union. This means that taxes and duties are included in the prices at checkout.
COUNTRIES OUTSIDE THE EUROPEAN UNION (EU)
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are charged once your package reaches your country. For these countries we use delivery term DDU (Delivery Duty Unpaid). That means that the price that is displayed at checkout is exclusive of all taxes and duties as well as Swedish VAT. We are unable to advise the exact amount of Duties and Taxes your parcel will incur as these charges are imposed directly by your local Customs.
Please not that from time to time you will find offers and promotions which are not available at our other retailers.
This agreement and each purchase of a Littlephant product from our web shop shall be governed by, construed and enforced in accordance with the substantive laws of Sweden.
All orders are processed within one to three business days and the total delivery time for all orders are 3 – 10 business days. We will contact you if there is an excessive delay with the dispatch of your order.
For all orders shipped within Sweden a freight cost of 49 SEK will be added to the order (this will automatically be added to the order at the checkout counter after you have selected your country).
For all orders shipped within Europe a freight cost of 99 SEK will be added to the order (this will automatically be added to the order at the checkout counter after you have selected your country).
For all orders to Asia and North & South America a freight cost of 199 SEK will be added to the order (this will automatically be added to the order at the checkout counter after you have selected your country).
Swedish orders are shipped with DB Schenker. International orders, countries within Europe and North & South America, are shipped with UPS, Fedex, TNT or DHL. Once your order is shipped we will send you a second e-mail with final confirmation and instruction of how to track and collect your parcel.
During your checkout process, you will be asked to select the shipping address for your order. Please note that goods can’t be left to you without a signature and the courier’s usually operate daytime, normally between 8am – 6pm on business days. Also note that all orders must be delivered to one address and we can’t deliver to PO boxes.
If there is no one to receive your delivery, the delivery driver will leave a note which will tell you how to arrange delivery or to pick up your order. If your parcel has not arrived within the expected time, please contact your specific carrier directly or contact us at email@example.com. Please note that countries outside of EU don’t pay Swedish tax and that you have to pay the tax in your home country before UPS can deliver the parcel.
If your package has been damaged at the time of delivery make sure you point this out to the carrier leaving the parcel and then contact the carrier directly. We are unable to redirect orders once the items have been dispatched. We cannot be held responsible for any third party involvement where delays occur to deliveries. We strongly recommend you to place your order early at particularly busy times of the year (on holidays such as Christmas) to make allowance for delivery delays.
In case any technical difficulties regarding the quantities in stock or price errors may occur we reserve the right to cancel your order. You will be notified of the situation and the money will be credited to your account.
The website www.littlephant.com is owned and runs by Quirky & Qualified AB (556883-9111)
To be able to handle your order we need some personal information about you. We will handle all your personal information that you provide us with when you place an order carefully and will not pass it on to any third party.
The information needed is your First name and Last name, Billing address, Shipping address, phone number, e-mail address, Country. If you provide us with your e-mail address you can also sign up for our newsletter. To get regularly updates on news, special offers and information from us.
We warrant that Littlephant products are manufactured with reasonable care and skill. However we cannot guarantee that the Littlephant product will meet your requirements. The products are displayed in the true colours and all sizes and measurements are as accurately as we can reasonably make them. However how the colours appears on your screen is depending upon your computers display monitor and how you perceive colour.
All copyright, trademarks and other intellectual property rights in and relating to the Littlepahnt web shop and Littlephant products are owned by, or exclusively licensed to us. It is not legal to copy, distribute, show in public or create any derivative work from the Littlephant website, a Littlephant product or from any material which appear on our web shop unless agreed upon in writing from us.
If you want to buy products on our webshop you will need to have cookies enabled on your internet browser. Without the cookies you will not be able to shop on our site.
The usage of cookies is to help us identify and track individual shopping charts through the order process.
For example it helps us with the following statistics:
Tracking no of visitors
No of pages per visit.
Numbers of returns to the website
To keep track of your shopping basket
Keeping track of when you sign out and how long you stay on the site.